Frequently Asked Questions
Will this cushion fit my office chair, car seat, or wheelchair?
Absolutely.
Our cushion was designed with a universal L-shape to fit almost all seats β office chairs, dining chairs, car seats, and wheelchairs. As long as the seat is standard size, the cushion will sit securely and provide full back + hip support.
How long should I sit on the cushion each day to feel a difference?
Most people feel relief immediately, but for long-term improvement we recommend using it daily for 1β3 hours.
The memory foam adapts to your body over time, helping reduce pressure, improve posture, and ease back/hip pain with consistent use.
Where are you located?
Our head office is located in [Australian city youβre based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
Does the cushion flatten over time or does it keep its shape?
No β it keeps its shape.
Our high-density memory foam is built to stay firm and supportive, even with daily use. It springs back after every session, so it wonβt sag, sink, or lose height the way cheap cushions do.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.