Frequently Asked Questions
How does Soothee™ actually work?
Soothee™ uses 1KG of gentle weighted pressure to provide calming sensory input through Deep Pressure Therapy (DPT). This hug-like pressure sends sensory signals to the brain that can help the body feel safe and supported, encouraging a shift away from heightened “fight-or-flight” arousal and toward a calmer, more settled “rest-and-digest” state.
Is Soothee™ just for children?
Not at all! Soothee™ is designed for kids, teens and adults who enjoy weighted comfort. Whether it’s sensory overwhelm, a busy mind, stressful moments or simply wanting something comforting to cuddle, there’s no age limit on needing a little extra comfort.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How heavy is Soothee™?
Each Soothee™ weighs approximately 1KG, with weight distributed throughout its long arms. This allows you to cuddle it, rest it across your lap or drape the arms over your shoulders for gentle, comforting pressure without the bulk of a larger weighted product.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 60 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.